Privacy Policy

1. Introduction

VegaStars Casino is committed to protecting the privacy of our players. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your data. By registering an account, you consent to the practices described in this policy.

2. Data We Collect

We collect the following categories of personal data:

• — Registration data: name, email address, date of birth, country of residence, phone number
• — Identity verification: government-issued ID, proof of address documents
• — Financial data: payment method details (processed securely — we do not store full card numbers), transaction history
• — Usage data: login timestamps, games played, session durations, betting history
• — Device data: IP address, browser type, operating system, device identifiers
• — Communications: support chat and email records

3. How We Use Your Data

We use your personal data for the following purposes:

• — Account creation, management, and customer support
• — Identity verification and anti-fraud checks
• — Processing deposits, withdrawals, and bonuses
• — Regulatory compliance (anti-money-laundering, responsible gaming obligations)
• — Improving our platform and personalising your experience
• — Sending account-related notifications (with your consent for marketing)

4. Data Retention

We retain personal data for a minimum of 7 years following account closure, in compliance with financial record-keeping requirements. Transaction records and identity verification data are retained for regulatory compliance purposes.

5. Data Security

All personal data is transmitted using 256-bit SSL encryption. We store data on secure servers with restricted access. Payment information is processed through PCI-DSS compliant payment providers. We do not sell or rent your personal data to third parties.

6. Third-Party Sharing

We may share your data with:

• — Payment processors (for transaction processing)
• — KYC/identity verification providers
• — Fraud prevention services
• — Regulatory authorities when legally required
• — Game software providers (for gameplay data required by the provider)

We do not share personal data with advertisers or third-party marketing services without explicit consent.

7. Cookies

We use essential cookies for account session management and security. Analytics cookies help us understand site usage. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

8. Your Rights

You have the right to:

• — Access the personal data we hold about you
• — Correct inaccurate data
• — Request deletion of your data (subject to legal retention obligations)
• — Withdraw consent for marketing communications
• — Lodge a complaint with the relevant data protection authority

To exercise your rights, contact our support team through live chat or email.

9. Contact

For privacy-related queries or data subject requests, contact VegaStars Casino's support team via live chat or the email address listed in your account settings. We respond to data requests within 30 days.